To comply with the provisions of Spanish Law 34/2002, of July 11th, Services of the Information Society and Electronic Commerce (hereinafter, LSSICE), and other applicable regulations, we inform you about the contact information of the owner of this website:

  • Owner: Insulcloud, S.L.
  • Commercial Name: Insulcloud
  • VAT: ESB87131454
  • Registered office: Avenida de Sabino Arana 8,2ª, 48013 Bilbao, Bizkaia (Spain)
  • Email:

These General Purchase Conditions for establish the rights and obligations of all USERS, CLIENTS, PURCHASERS and/or BUYERS (hereinafter USER, CLIENT, PURCHASER or BUYER used interchangeably) of the online store Insulcloud, in relation to the products and services that we offer through our website

By using the website or place an order through it, you understand and accept these General Purchase Conditions and other provisions of the Legal Notice and Terms of Use, and of our Privacy Policy thus, if you do not agree with all these documents, you should not place any order or purchase. In compliance with current legislation at any time, these conditions may be modified, so you should always read them before making each order.

The purpose of the online store of the website is the sale and distribution of Insulclock©. The features of Insulclock© are reflected in the corresponding page of this website in Spanish and English.

You should bear in mind that the Insulclock© system is not designed to guide the medication or make recommendations on how to administer insulin or its dosage. USERS should bear in mind that the Insulclock© system is simply an information storage and management service and is not intended to replace or supplement the advice of a healthcare professional.

Through the website of Insulclock© we also inform you about the possibility of acquiring the mobile application Insulclock©. You should download the corresponding version on the Apple Store for iOS devices or on the Play Store for Android devices. See here the General Terms and Conditions of the Insulclock System© as well as Privacy Policy that applies to the Insulclock mobile application©


Purchasing process

The purchasing process at it is simple: you just have to select the desired Insulclock© model by clicking on the model of Insulclock© compatible with your pen, process the order by adding it to the cart, select the payment method you prefer, enter the requested data for the management of the purchase (see ourPrivacy Policy) and confirm your purchase. You can also access the purchase process by clicking on the upper right corner of the home screen of

The purchasing process can be done in Spanish or English. In case it could be carried out in another language it will be indicated before starting the procedure.

USER, in order to access the purchase of Insulclock©, will not need to register through the website by creating a USER account. For purchasing, USER must provide, free and voluntary, personal data that will be required. In spite of it is not necessary to create a user account on our website, you must provide us with certain personal information in order to manage your order. See our Privacy Policy.

In any case, the shopping Insulcloud platform will inform the USER, once the hiring procedure is finished, via e-mail, regarding all the characteristics, price, forms of transport, date of hiring and estimation of delivery of the product or service contracted.


Placing an order at is subject to full and complete acceptance of the price (including VAT), the characteristics of the products on sale and the present General Purchase Conditions, which will be the only ones applicable to the contract thus concluded, as well as our Legal Notice and Terms of Use and our Privacy Policy.

USER agrees to use the website only to make legally valid inquiries or requests. Insulcloud reserves the right to cancel any order in case there is suspicion that the order is not legally valid or another reasons, in which case we will refund all the expenses made by PURCHASER when purchasing through this website The PURCHASER is also obliged to provide certain and correct contact information, also consenting to Insulcloud to make use of this information to contact us if necessary. If you have any questions about how Insulcloud protects and manages your personal information, please see our Privacy Policy.

To place an order through the PURCHASER must be fully authorized to use the payment card, in case of choosing this payment method. Only persons with the necessary legal capacity to subscribe contracts related to the kind of products proposed on this web page can place orders to

The BUYER may cancel the order when it is requested. Cancellation must be requested by sending an e-mail to as soon as possible but always before sending the order.

Offers and discount coupons

Insulcloud may offer discount coupons and establish offers in a timely manner. If the USER has discount or promotional coupons can validate them by entering the discount coupon on the screen where filling in his/her shipping information.

Under no circumstances may these discount coupons be accumulated together or used in conjunction with offers. Only one discount coupon can be used per order and per shopping cart. Therefore, cannot be used in the same purchase 2 or more coupons/discounts that are in force at that time, or collect a gift check of sweepstakes we make, with current promotions on the web, or accumulate offers and / or coupons off. If one of these cases or a similar one occurs, the order will be canceled.

Discount coupons or offers will only be active on the established date.

The coupons are non-refundable, can be used in a single purchase of one or more Insulclock© devices purchased through www.insulclock. com to benefit from the coupon and cannot be exchanged for cash. The terms and conditions relating to the validity of the coupon are included with each coupon.

Methods and means of payment

Insulcloud reserves the right to change methods and means of payment and may create new or delete some of the existing, without PURCHASER in being able to make claims for this reason. However, if the change in the form and / or means of payment would affect an order already made from we would contact the PURCHASER to inform of this change, offering the option to cancel the order if it considers it appropriate.

  1. Methods of payment. Insulcloud offers the possibility of choosing to buy Insulclock© by means of a single payment or through deferred payments:
    1. Single payment. If you choose to make the purchase through a single payment, you must pay the price corresponding to the selected product, detailed in each product description, including VAT, selecting one of the means of payment described below.
    2. Deferred payment. In the event that you opt for the deferred payment you can only do so by credit or debit card or current account charge. Deferred payment implies charging interest.

Deferred payment will be made through the company PAGAMASTARDE S.L., Sociedad Unipersonal. You can select to pay in convenient installments, being able to select between 2 and 12 months for payment. The monthly amount that we will charge will vary depending on the months you select for the deferred payment and the monthly interest will increase as you increase the number of months of payment, with a maximum of 12 months:

  • € 125.91 per month, if you choose to pay in two (2) months. (Interests: € 2.82. Final price: € 251.82)
  • € 84,78 per month, if you choose to pay in three (3) months. (Interests: € 5.34. Final price: € 254.34)
  • € 64.21 per month, if you choose to pay in four (4) months. (Interests: € 7.84. Final price: € 256.84)
  • € 51.85 per month, if you choose to pay in five (5) months. (Interests: € 10.25. Final price: € 259.25)
  • € 43.61 per month, if you choose to pay in six (6) months. (Interests: € 12.66. Final price: € 261.66)
  • € 37.73 per month, if you choose to pay in seven (7) months. (Interests: € 15,11. Final price: € 264.11)
  • € 33.32 per month, if you choose to pay in eight (8) months. (Interests: € 17.56. Final price: € 266.56)
  • € 29.89 per month, if you choose to pay in nine (9) months. (Interests: € 20.01. Final price: € 269.01)
  • € 27.14 per month, if you choose to pay in ten (10) months. (Interests: € 22.40. Final price: € 271.40)
  • € 24.90 per month, if you choose to pay in eleven (11) months. (Interests: € 24.90. Final price: € 273.90)
  • € 23.03 per month, if you choose to pay in twelve (12) months. (Interests: € 27.36. Final price: € 276.36)

We strongly recommend you to carefully review the legal conditions that PAGAMASTARDE S.L., Sociedad Unipersonal stablishes for deferred payment. If you do not agree with all of these conditions, we ask you to select other method of payment or give up your purchase.


  1. Means of payment. Insulcloud offers you the possibility of choosing to make the payment of Insulclock © using a credit or debit card or using a PayPal account:
    1. Payment by credit or debit card*

Insulcloud offers the possibility of making the payment of the purchase with credit or debit card. The charge to the credit or debit card is made at the same moment of placing the order, through the payment gateway of the corresponding financial institution and once it has been verified that the reported data is correct.

In this sense, the confidential data is transmitted in encrypted form (SSL) to the corresponding financial entity. The SSL encryption system that we use confers total security to the transmission of data through the network. Your data enjoy total confidentiality and protection.

The security in the electronic purchase is guaranteed by the corresponding financial entity. This has the necessary security means to identify possible errors in the data provided when making a card payment.

Data on credit or debit cards are not registered in any Insulcloud database. They will be used only in the virtual POS (Point of Sale) of the corresponding financial institution, through its Secure Payment Gateway.

Credit or debit cards are subject to checks and authorizations by the issuing entity, but if the entity does not authorize payment, we will not be responsible for any delay or failure to deliver and we cannot enter into any contract with you.

PURCHASER must notify Insulcloud of any undue or fraudulent charge on the card used for purchases, by email to, in the shortest possible time so that we can make the necessary arrangements.

2.PayPal payment*

PayPal is the global net for riskless electronic payments
PayPal is a global network of electronic payments that operates in more than 100 countries. The first time you pay with PayPal, you will be automatically registered in a PayPal account (free of charge). In order to complete the purchase, you will need to enter the details of your credit or debit card. The card details will be securely stored in your PayPal account, and you can use your account at and other commercial websites that accept PayPal. For security reasons, in case of doubt of the authenticity of the USER or of improper use of a PayPal account, Insulcloud reserves the right to retract an operation as well as notify PayPal immediately to block the account. For more information about this service, consult its website

Payment commission: 0%

*NOTE: Both means of payment are from external suppliers, so we recommend you to check the legal terms of each of them.


Price and Offer’s Term of Validity

The prices indicated for each product include the Value Added Tax (VAT) or other taxes that may be applicable and in any case shall be expressed in Euro (€). These prices, unless expressly indicated otherwise, do not include shipping, handling, wrapping, shipping insurance or any other additional services and attachments to the product or service purchased.

The prices applicable to each product will be those published on the website and applied automatically by the contracting process in the last phase thereof. The PURCHASER assumes that, in any case, the economic valuation of some of the products may vary in real time, what will always be previously communicated to the PURCHASER. Prior to the PURCHASER accepting the transaction, the prices of each of the items chosen are clearly specified, the delivery costs that will be applicable to the operation and the promotions or discounts that apply, if applicable, are specified in the order confirmation information.

Insulcloud reserves the rigth to modify, at any time, the selling prices described in, but the items will be billed based on the rates in force at the time the order is registered, subject to availability on that date.

Any payment made to Insulcloud will entail the issuance of an invoice in the name of the person who registers as PURCHASER. This invoice will be automatically sent to the e-mail address provided by the PURCHASER, as well as sent together with the purchased product. For any information about the billing of your order, you can request it through the Contact page of or by sending an email to


Delivery of Orders

Insulcloud will deliver the orders by its own means or through a designated transportation agency by Insulcloud. Orders will be delivered at the address of the PURCHASER or place designated by it. Insulcloud assumes no responsibility when the delivery cannot be made as a result of the data provided by the PURCHASER are inaccurate or incomplete or when the delivery cannot be made because the recipient is absent from the place designated for delivery. Notwithstanding the foregoing, Insulcloud will take the measures required of the merchant so that delivery can be made as soon as possible, both to the satisfaction of the sender and the recipient. In order to optimize the delivery, we thank the PURCHASER for indicating an address where the order can be delivered during normal business hours.

Insulcloud is committed to deliver the products in perfect condition at the address indicated by PURCHARSER in the order form. PURCHASER may request the delivery of items in other address and to a different person from the one who places the order.

For security reasons, orders will not be delivered in post office boxes.

Regarding to deliver in hospitals, public organisms and other buildings in which there are access restrictions for general public, Insulcloud does not guarantee that the delivery is made directly to the recipient, being the order fulfilled and released from liability when the order has been made available to the recipient at the reception or the place of access control or other place designated by security or management staff of the building.

The period of delivery of the articles is indicated in the detail sheet of each of them that, in general terms, in the Spanish territory will be made within a period of 15 working days from the confirmation of the purchase of the order or from the date of availability that is indicated for each one of the products. For the calculation of the term, working days count from Monday to Friday, except if one of them is a local or national holiday. To calculate the delivery time, several factors are taken into account, including the address of destination and the speed with which we can process and gather the products of the order for shipment (the general shipping period is indicated on the detail page of each product, for information, so you can evaluate the speed of order delivery). Unless extraordinary situations occur, the delivery time will be less than the maximum established. However, delays may occur due to unforeseen circumstances or according to delivery area. In case of delivery delays, Insulcloud will inform the PURCHASER as soon as he becomes aware of them.

Each delivery is considered carried out from the moment in which the transport company puts the product at the disposal of the PURCHASER, which is materialized through the control system used by the transport company.

In the case of delays in the delivery of orders attributable to Insulcloud, the PURCHASER may cancel his order in accordance with the procedure described in the section Purchase Withdrawal. Returns. Delays in delivery will not be considered those cases in which the order has been made available to the PURCHASER by the transport company within the agreed period and could not be delivered for reasons attributable to the PURCHASER.

Items offered through are available for shipping worldwide. All product orders are subject to their availability. In this sense, if there are difficulties in the supply of products or if there are no items in stock, Insulcloud reserves the right to provide you with information about substitute products of equal or superior quality and value you can order. If you do not wish to place an order for these substitute products or if the waiting for the requested product seems too long, Insulcloud will reimburse any amount that could have been paid.

The transportation of the purchased items is done through shipping. To avoid incidences in the delivery (wrong addresses, inability to find someone at home, etc.), it is essential to fill out the form correctly, being advisable to fill in the box relative to the contact mobile phone.

The shipping of the order is FREE throughout the Spanish territory. For shipments outside Spain, we will inform you adequately regarding costs and delivery times.


Information and Consultations

For any information about the order through the website or about the characteristics of the products we offer, as well as to communicate any type of incident or complaint regarding the online purchase, the user can send an email to the e-mail address If the query refers to a purchase made, you must indicate in the subject of the message the order number assigned to you and indicated in the confirmation email of the purchase. For any information about the billing of your order, you can request it through the contact page of the portal or by sending an email to


Return for product defects, defects produced in the transport or error in the shipment: if at the time of delivery it is visible and clearly visible, without the need to handle the shipping packs or the product’s own, that a product has defects caused by damage to the transport or a defect is observed in the same way in the merchandise received, the PURCHASER must communicate to Insulcloud (by email to during the 48 hours after receiving the order to be able to urge the return of the affected product or products and with it the replacement by a new one or the refund of the price paid for the product. The repair and/or replacement of the defective product will be free for the PURCHASER. This gratuity will include the necessary expenses incurred to correct the lack of conformity of the products with the contract, especially the shipping costs, as well as the costs related to labor and materials.

For any defective product, Insulcloud will proceed, as appropriate, to the replacement, price reduction or termination of the contract, steps that will be free for the PURCHASER.

Purchase Withdrawal

The Real Decreto Legislativo 1/2007, de 16 de noviembre, por el que se aprueba el texto refundido de la Ley General para la Defensa de los Consumidores y Usuarios y otras leyes complementarias, confers on the CONSUMER (PURCHASER) the right to revocation or withdrawal of the requested order within a period of 15 calendar days since you or a third party indicated by you, other than the carrier, acquired the material possession of the goods, previous communication with Insulcloud (by email to ), with refund of the price that would have paid for the product. The return of the product will be exercised without penalties so that Insulcloud will proceed to the refund of the total amount of the purchase, including, in default, the shipping costs.

To be able to make the return for withdrawal, the product must be complete, in perfect condition and must be returned duly packed either in the packaging in which it was sent or, if the first option is not possible, in a package of similar conditions. A copy of the delivery note must be included in the package and the Withdrawal Form duly completed or make another type of unequivocal statement where you indicate your decision to withdraw from the contract.

The right of withdrawing does not apply to products purchased through the portal which, in accordance with law, because of being personalized products or for reasons of hygiene or other legally foreseen exceptions, are not subject to the right of withdrawing.

To exercise the right of withdrawing, to have to write us to Insulcloud, Calle Cifuentes 5, 4ª La Nave, 28021 Madrid (Spain), or send us an e-mail to with your decision to withdraw from the contract through an unequivocal statement. You may use this Whithdrawing Form , although its use is not mandatory.

In order to comply with the withdrawal period, it is sufficient that the communication relating to the exercise by this party of this right be sent before the corresponding deadline expires.

You shall send us the goods to Insulcloud, La Nave, Calle Cifuentes 5, 28021 Madrid (Spain), without any undue delay and, in any case, no later than within 15 calendar days from the date you notify us of your decision to withdraw from the contract. The deadline will be considered fulfilled if the goods are returned before the end of that period.

The costs of returning the goods for withdrawal shall be borne by the PURCHASER. You will be responsible for the decrease in the value of the goods resulting from a manipulation different from that necessary to establish the nature, characteristics and operation of the goods.

In case you exercise your right of withdrawal, Insulcloud will return all payments received from you, including delivery costs (with the exception of the additional expenses resulting from the election on your part of a different mode of delivery to the less expensive mode of ordinary delivery that we offer) without any undue delay and, in any case, no later than 15 calendar days from the date on which we are informed of your decision to withdraw from this contract, once we have received the goods, verified that the status of the product returned and verified that it is in perfect condition and has been sent in the conditions expressed above. We will proceed to make the refund using the means that we agree with you; In any case, this will not entail any cost to you as a result of the refund.



Insulcloud cannot be held liable for damages, whatever their nature, both material and non-material or physical, that could result from tampering or improper use of the products marketed.

The same applies to possible modifications made to the products by the suppliers. Insulcloud cannot be held responsible by a PURCHASER or a third party for indirect damages, operating losses or loss of profits occurring by any means whatsoever, although the damage or loss would have been foreseeable by Insulcloud or if its eventuality had been brought to its attention.

Insulcloud cannot be held liable for breach of contract signed in case of force majeure, interruption of activity or total or partial strike, especially of postal services and means of transport or communications, floods or fire.

Although all possible measures are taken to ensure correspondence with the original products in terms of color, design and style, the photographs may not correspond exactly. Thus, Insulcloud will not be responsible for any inaccuracies that may occur in the photographs or graphic representations of the products displayed on this website..

The provisions of this clause shall not affect the rights recognized by law as a consumer, nor the right to cancel the contract.

In case of dispute, the PURCHASER may address, first and before going to the litigation, I nsulcloud to reach a friendly resolution.


Nullity or Invalidity

In the event that any item of these General Conditions for Purchasing is declared void, the other clauses will remain in force and will be interpreted taking into account the will of the parties and the purpose of these General Conditions for Purchasing.

Insulcloud may not exercise any of the rights and powers conferred in this document which will not imply any waiver of the same unless expressly acknowledged by Insulcloud or prescription of the action that in each case corresponds.

Jurisdiction and Applicable Law

All the provisions of this General Conditions for Purchasing shall be governed or construed in accordance with Spanish legislation in force at all times in that which is not expressly established. Insulcloud and PURCHASER agree to submit any controversy that may arise regarding the provisions of these General Conditions of Purchasing, to the Courts and Tribunals of the PURCHASER’s address.

In the event that the PURCHASER has his/her domicile outside of Spain, Insulcloud and PURCHASER expressly renounce any other forum, submitting themselves to the Courts and Tribunals of the city of Madrid (Spain).