- Owner: Insulcloud, S.L.
- Trade Name: Insulcloud
- VAT: ESB87131454
- Registered office: Avenida de Sabino Arana 8, 2nd, 48013 Bilbao, Bizkaia (Spain)
- Email: firstname.lastname@example.org
Price and Offer’s Term of ValidityThe prices indicated for each product include the Value Added Tax (VAT) or other taxes that may be applicable and in any case shall be expressed in Euro (€). These prices, unless expressly indicated otherwise, do not include shipping, handling, wrapping, shipping insurance or any other additional services and attachments to the product or service purchased. The prices applicable to each product will be those published on the website and applied automatically by the contracting process in the last phase thereof. The PURCHASER assumes that, in any case, the economic valuation of some of the products may vary in real time, what will always be previously communicated to the PURCHASER. Prior to the PURCHASER accepting the transaction, the prices of each of the items chosen are clearly specified, the delivery costs that will be applicable to the operation and the promotions or discounts that apply, if applicable, are specified in the order confirmation information. Insulcloud reserves the rigth to modify, at any time, the selling prices described at insulclock.com and at shop.insulclock.com, but the items will be billed based on the rates in force at the time the order is registered, subject to availability on that date. Any payment made to Insulcloud will entail the issuance of an invoice in the name of the person who registers as PURCHASER. This invoice will be automatically sent to the e-mail address provided by the PURCHASER, as well as sent together with the purchased product. For any information about the billing of your order, you can request it through the Contact page of insulclock.com or by sending an email to email@example.com.
Offers and discount couponsInsulcloud may offer discount coupons and establish offers in a timely manner. If the USER has discount or promotional coupons can validate them by entering the discount coupon on the screen where filling in his/her shipping information. Under no circumstances may these discount coupons be accumulated together or used in conjunction with offers. Only one discount coupon can be used per order and per shopping cart. Therefore, cannot be used in the same purchase 2 or more coupons/discounts that are in force at that time, or collect a gift check of sweepstakes we make, with current promotions on the web, or accumulate offers and/or coupons off. If one of these cases or a similar one occurs, the order will be canceled. Discount coupons or offers will only be active on the established date. The coupons are non-refundable, can be used in a single purchase of one or more Insulclock© devices purchased through insulclock.com to benefit from the coupon and cannot be exchanged for cash. The terms and conditions relating to the validity of the coupon are included with each coupon.
Delivery of OrdersInsulcloud will deliver the orders by its own means or through a transportation agency designated by Insulcloud. Orders will be delivered at the address of the PURCHASER or place designated by it. Insulcloud assumes no responsibility when the delivery cannot be made as a result of the data provided by the PURCHASER are inaccurate or incomplete or when the delivery cannot be made because the recipient is absent from the place designated for delivery. Notwithstanding the foregoing, Insulcloud will take the measures required of the merchant so that delivery can be made as soon as possible, both to the satisfaction of the sender and the recipient. In order to optimize the delivery, we thank the PURCHASER for indicating an address where the order can be delivered during normal business hours. Insulcloud is committed to deliver the products in perfect condition at the address indicated by PURCHARSER in the order form. PURCHASER may request the delivery of items in other address and to a different person from the one who places the order. For security reasons, orders will not be delivered in post office boxes. Regarding to deliver in hospitals, public organisms and other buildings in which there are access restrictions for general public, Insulcloud does not guarantee that the delivery is made directly to the recipient, being the order fulfilled and released from liability when the order has been made available to the recipient at the reception or the place of access control or other place designated by security or management staff of the building. The period of delivery of the articles is indicated in the detail sheet of each of them that, in general terms, in the Spanish territory will be made within a period of 15 working days from the confirmation of the purchase of the order or from the date of availability that is indicated for each one of the products. For the calculation of the term, working days count from Monday to Friday, except if one of them is a local or national holiday. To calculate the delivery time, several factors are taken into account, including the address of destination and the speed with which we can process and gather the products of the order for shipment (the general shipping period is indicated on the detail page of each product, for information, so you can evaluate the speed of order delivery). Unless extraordinary situations occur, the delivery time will be less than the maximum established. However, delays may occur due to unforeseen circumstances or according to delivery area. In case of delivery delays, Insulcloud will inform the PURCHASER as soon as Insulcloud becomes aware of them. Each delivery is considered carried out from the moment in which the transport company puts the product at the disposal of the PURCHASER, which is materialized through the control system used by the transport company. In the case of delays in the delivery of orders attributable to Insulcloud, the PURCHASER may cancel his order in accordance with the procedure described in the section Purchase Withdrawal. Returns. Delays in delivery will not be considered those cases in which the order has been made available to the PURCHASER by the transport company within the agreed period and could not be delivered for reasons attributable to the PURCHASER. Once the order is delivered to the transport company, an email will be sent notifying you of your shipment. Items offered at insulclock.com and shop.insulclock.com are available for shipping worldwide. All product orders are subject to their availability. In this sense, if there are difficulties in the supply of products or if there are no items in stock, Insulcloud reserves the right to provide you with information about substitute products of equal or superior quality and value you can order. If you do not wish to place an order for these substitute products or if the waiting for the requested product seems too long, Insulcloud will reimburse any amount that could have been paid. The transportation of the purchased items is done through shipping. To avoid incidences in the delivery (wrong addresses, inability to find someone at home, etc.), it is essential to fill out the form correctly, being advisable to fill in the box relative to the contact mobile phone.
Information and ConsultationsFor any information about the order through the website insulclock.com and shop.insulclock.com or about the characteristics of the products we offer, as well as to communicate any type of incident or complaint regarding the online purchase, the user can send an email to the e-mail address firstname.lastname@example.org. If the query refers to a purchase made, you must indicate in the subject of the message the order number assigned to you and indicated in the confirmation email of the purchase. For any information about the billing of your order, you can request it through the contact page of the portal or by sending an email to email@example.com.
ReturnsReturn due to product defects, defects produced in the transport or error in the shipment: if at the time of delivery it is visible and clearly visible, without the need to handle the shipping packs or the product's own, that a product has defects caused by damage to the transport or a defect is observed in the same way in the merchandise received, the PURCHASER must communicate to Insulcloud (by email to firstname.lastname@example.org) during the 48 hours after receiving the order to be able to urge the return of the affected product or products and with it the replacement by a new one or the refund of the price paid for the product. The repair and/or replacement of the defective product will be free for the PURCHASER. This gratuity will include the necessary expenses incurred to correct the lack of conformity of the products with the contract, especially the shipping costs, as well as the costs related to labor and materials. For any defective product, Insulcloud will proceed, as appropriate, to the replacement, price reduction or termination of the contract, steps that will be free for the PURCHASER.
Purchase WithdrawalThe Spanish Royal Legislative Decree 1/2007, November 16 th, approving the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, confers on the CONSUMER (PURCHASER) the right to revocation or withdrawal of the requested order within a period of 15 calendar days since you or a third party indicated by you, other than the carrier, acquired the material possession of the goods, previous communication with Insulcloud (by email to email@example.com), with refund of the price that would have paid for the product. The return of the product will be exercised without penalties so that Insulcloud will proceed to the refund of the total amount of the purchase, including, in default, the shipping costs. To be able to make the return for withdrawal, the product must be complete, in perfect condition and must be returned duly packed either in the packaging in which it was sent or, if the first option is not possible, in a package of similar conditions. A copy of the delivery note must be included in the package and the Withdrawal Form; duly completed or make another type of unequivocal statement where you indicate your decision to withdraw from the contract. The right of withdrawing does not apply to products purchased through the insulclock.com portal which, in accordance with law, because of being personalized products or for reasons of hygiene or other legally foreseen exceptions, are not subject to the right of withdrawing. To exercise the right of withdrawing, to have to write us to INSULCLOUD, C/Bravo Murillo, 101 - 2ª planta. 28020 Madrid (Spain), or send us an e-mail to firstname.lastname@example.org with your decision to withdraw from the contract through an unequivocal statement. You can use the model of the Withdrawal Form that appears as ANNEX 1, although its use is not mandatory, and you can use another document that includes the information requested in the Withdrawal Form. In order to comply with the withdrawal period, it is sufficient that the communication relating to the exercise by this party of this right be sent before the corresponding deadline expires. You shall send us the goods to Insulcloud, C/Bravo Murillo, 101 - 2ª planta. 28020 Madrid (Spain), without any undue delay and, in any case, no later than within 15 calendar days from the date you notify us of your decision to withdraw from the contract. The deadline will be considered fulfilled if the goods are returned before the end of that period. The costs of returning the goods for withdrawal will be borne by the CUSTOMER/USER. You will be responsible for the decrease in value of the goods resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods, as described in ANNEX 2 of these Conditions. In case you exercise your Right of Withdrawal, Insulcloud will return all payments received from you, including delivery costs (with the exception of the additional expenses resulting from the election on your part of a different mode of delivery to the less expensive mode of ordinary delivery that we offer) without any undue delay and, in any case, no later than 15 calendar days from the date on which we are informed of your decision to withdraw from this contract, once we have received the goods, verified that the status of the product returned and verified that it is in perfect condition and has been sent in the conditions expressed above. We will proceed to make the refund using the means that we agree with you; In any case, this will not entail any cost to you as a result of the refund.
LiabilityInsulcloud cannot be held liable for damages, whatever their nature, both material and non-material or physical, that could result from tampering or improper use of the products marketed. The same applies to possible modifications made to the products by the suppliers. Insulcloud cannot be held responsible by a PURCHASER or a third party for indirect damages, operating losses or loss of profits occurring by any means whatsoever, although the damage or loss would have been foreseeable by Insulcloud or if its eventuality had been brought to its attention. Insulcloud cannot be held responsible for the incorrect functioning of any of its products if they are used outside the territorial space of any of the member states of the European Union (Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania and Sweden) or outside of any of the following countries: Iceland, Norway, Albania, Bosnia and Herzegovina, the former Yugoslav Republic of Macedonia, Montenegro, Serbia, Turkey, Israel, Moldova, Switzerland, Faroe Islands, Ukraine, Tunisia, Georgia, Armenia or United Kingdom of Great Britain. Insulcloud cannot be held liable for breach of contract signed in case of force majeure, interruption of activity or total or partial strike, especially of postal services and means of transport or communications, floods or fire. Although all possible measures are taken to ensure correspondence with the original products in terms of color, design and style, the photographs may not correspond exactly. Thus, Insulcloud will not be responsible for any inaccuracies that may occur in the photographs or graphic representations of the products displayed on this website.. The provisions of this clause shall not affect the rights recognized by law as a consumer, nor the right to cancel the contract. In case of dispute, the PURCHASER may address, first and before going to the litigation, Insulcloud; to reach a friendly resolution.
Nullity or InvalidityIn the event that any item of these General Conditions for Purchasing is declared void, the other clauses will remain in force and will be interpreted taking into account the will of the parties and the purpose of these General Conditions for Purchasing. Insulcloud may not exercise any of the rights and powers conferred in this document which will not imply any waiver of the same unless expressly acknowledged by Insulcloud or prescription of the action that in each case corresponds.
Jurisdiction and Applicable LawAll the provisions of this General Conditions for Purchasing shall be governed or construed in accordance with Spanish legislation in force at all times in that which is not expressly established. Insulcloud and PURCHASER agree to submit any controversy that may arise regarding the provisions of these General Conditions of Purchasing, to the Courts and Tribunals of the PURCHASER's address. In the event that the PURCHASER has his/her domicile outside of Spain, Insulcloud and PURCHASER expressly renounce any other forum, submitting themselves to the Courts and Tribunals of the city of Madrid (Spain).
ANNEX 1WITHDORWAL FORM (you only have to fill in and send this form if you wish to cancel the contract) FOR THE ATTENTION OF: INSULCLOUD, S.L. C/Bravo Murillo, 101 - 2ª planta 28020 Madrid (Spain) e-mail: email@example.com comI hereby inform you that I give up my contract for the purchase of the following good. Example: Insulclock for Kwikpen)………………………………………….. Date of order: Reception date: Name and surname of the buyer: Buyer's adress: In case the product has been sent to an address other than the address of the buyer Receiver date: Receiver adress: Buyer's signature Date
ANNEX 2The costs of returning the goods for withdrawal shall be borne by the PURCHASER. You will be responsible for the decrease in the value of the goods resulting from a manipulation different from that necessary to establish the nature, characteristics and operation of the goods. Said liability will be determined according to the following. Returns of Insulclock©: Insulclock© consists of the following components: Insulclock© device, Wall charger, USB wire, Manual and Box. In the case of the decrease in the value of the goods resulting from a manipulation different from that necessary to establish the nature, characteristics and operation of the Insulclock© device and/or any of the components of Insulclock©, Insulcloud will retain the following amounts to the CLIENT/USER:
|FOR NO RETURN||DETERIORATION|
|Wall charger||10 euros||10 euros|
|USB wire||5 euros||5 euros|
|Manual||2,50 euros||2,50 euros|
|Box||10 euros||10 euros|
|Insulclock Device||Price paid on purchase||From 0 euros to 149 euros|
- Simple: Dirt: €0
- Medium: Severe deterioration in mechanics, Simple deterioration in electronics: €100
- Full: Humidity, electronic fault linked to misuse: up to €149