To comply with the provisions of Spanish Law 34/2002, of July 11th, Services of the Information Society and Electronic Commerce (hereinafter, LSSICE), and other applicable regulations, we inform you about the contact information of the owner of this website:
  • Owner: Insulcloud, S.L.
  • Trade Name: Insulcloud
  • VAT: ESB87131454
  • Registered office: Avenida de Sabino Arana 8, 2nd, 48013 Bilbao, Bizkaia (Spain)
  • Email:
The Insulcloud Group markets its products and services through its subsidiary Insulcloud Delivery SLU (hereinafter Insulcloud) whose identification data are as follows: Insulcloud Delivery SLU, with CIF No. B-95926044, domiciled at Avenida de Sabino Arana 8, 2nd, 48013 Bilbao, Bizkaia, registered in the Mercantile Registry of Bizkaia, Volume 5789, Invoice 170, Sheet BI-71983, 1st Registration, constituted on June 27, 2018, before the Notary of Madrid D. Francisco Calderón Álvarez, with the number of protocol 1416. These General Purchase Conditions and its Annexes establish the rights and obligations of all USERS, CLIENTS, PURCHASERS and/or BUYERS (hereinafter USER, CLIENT, PURCHASER or BUYER used interchangeably) of the online store Insulcloud, in relation to the products and services that we offer through our website By using the website or place an order through our online store, you understand and accept these General Purchase Conditions and other provisions of the Legal Notice and Terms of Use, and of our Privacy Policy thus, if you do not agree with all these documents, you should not place any order or purchase. In compliance with current legislation at any time, these conditions may be modified, so you should always read them before making each order. The purpose of the online store is the sale and distribution of Insulclock© and its associated services. The features of Insulclock© are reflected in the corresponding page of this website in Spanish and English. You should bear in mind that the Insulclock© system is not designed to guide the medication or make recommendations on how to administer insulin or its dosage. USERS should bear in mind that the Insulclock© system is simply an information storage and management service and is not intended to replace or supplement the advice of a healthcare professional. Through the website of Insulclock© we also inform you about the possibility of acquiring the mobile application Insulclock©. You should download the corresponding version on the Apple Store for iOS devices or on the Play Store for Android devices. See here the General Terms and Conditions of the Insulclock System© as well as Privacy Policy that applies to the Insulclock mobile application©  

Purchasing process

The purchasing process at our on-line store it is very easy. You can tipe in your browser or access from clicking on BUY NOW at the upper right side of the page to start the purchasing process. You can also start the purchasing process and access to the on-line store using the different links showed at and at its blog. You can also access from our Social Media Facebook, Twitter, Instagram and/or LinkedIn or from some of the links showed in some of the videos of our YouTube Channel. If you try to access to our on-line store by a way not described herein, we do not warranty that you are in our on-line store, neither we warranty that you are purchasing some of our products or ordering some of our services and thus we are not responsible for any damages that this may cause. You have to select the desired Insulclock© model by clicking on the SELECT YOUR PEN TYPE section, where you will find a drop-down with the disposable pen models that are compatible with one of the four models of the Insulclock © device. Then, you have to type your personal details: name, surename, e-mail and country. See our Privacy Policy for having more information about how Insulcloud process your personal data. To continue with the purchasing process, you must carefully read our Privacy Policy and these General Purchase Conditions and then, if YOU agree and fully and completely understand what is expressed in these documents, you must click on the checkbox whose legend says: “I have read and accept the Privacy Policy and this General Conditions of Purchase”. Then you must click on CONTINUE WITH PURCHASE. To finish your purchase, our on-line store will redirect you to another section of this page in which you have to include the next personal details: full adress for shipment, ID card, telephone number and country. If you are ordering some Insulcoud's products in the name of a legal person, you must indicate the social denomination and the VAT number. Before clicking on FINISH PURCHASE, you have to provide the requested details of a valid credit card to proceed with the payment. The purchasing process can be done in Spanish or English. In case it could be carried out in another language it will be indicated before starting the procedure. Once the purchasing process has finalized, we will create a CLIENT/USER account to mange your order. For it, USER must provide, free and voluntary, personal data that will be required. See our Privacy Policy. In any case, the shopping Insulcloud platform will inform the USER, once the hiring procedure is finished, via e-mail, regarding all the characteristics, price, forms of transport, date of hiring and estimation of delivery of the product or service contracted.  


Placing an order at is subject to full and complete acceptance of the price (including VAT), the characteristics of the products on sale and the present General Purchase Conditions, which will be the only ones applicable to the contract thus concluded, as well as our Legal Notice and Terms of Use and our Privacy Policy. USER agrees to use the website and only to make legally valid inquiries or requests. CLIENT/USER also acepts to provide correctly his/her personal details, and consent as well that Insulcloud may use this information to contact CLIENT/USER if necessary. If you have any doubt on how Insulcloud protects and manage your personal data, read our Privacy Policy. To place an order through the PURCHASER must be fully authorized to use the payment card. Only persons with the necessary legal capacity to subscribe contracts related to the kind of products proposed on this web page can place orders to Insulcloud The BUYER may cancel the order when it is requested. Cancellation must be requested by sending an e-mail to as soon as possible but always before sending the order. This cancellation will be only acceptable of it has palce before Insulcloud delivers the bought product. Insulcloud reserves the right to cancel any order in case there is suspicion that the order is not legally valid or another reasons, in which case we will refund all the expenses made by PURCHASER when purchasing through the website  

Methods and means of payment

Insulcloud reserves the right to change methods and means of payment and may create new or delete some of the existing, without PURCHASER being able to make claims for this reason. However, if the change in the form and/or means of payment would affect an order already made we would contact the PURCHASER to inform of this change, offering the option to cancel the order if it considers it appropriate. Methods of payment. Insulcloud offers the possibility of buying Insulclock© by a single payment. You must pay the corresponding price to the selected product, detailed in each product description, including VAT, paying with credit or debit card. Means of payment. Insulcloud offers you the possibility of make the payment of Insulclock © System using a credit or debit card. The charge to the credit or debit card is made at the same time you place the order, through the platform Stripe, once it has been verified that the data communicated are correct. Insulcloud will never access to any provided bank data, because are processed by the Stripe platform directly. Stripe Inc. is a company based out of European Union borders, we have ensured that it is a US company adhered to Privacy Shield, what means that this company process your data with a similar security level as European companies do. We strongly recomend you to carefully read the Privacy Policy, the Legal Terms and Cookies Policy that Stripe Inc. makes available to the general public. In this sense, the confidential data is transmitted in encrypted form (SSL) to the corresponding financial entity. The SSL encryption system that we use confers total security to the transmission of data through the network. Your data enjoy total confidentiality and protection. The security in the electronic purchase is guaranteed by the corresponding financial entity. This has the necessary security means to identify possible errors in the data provided when making a card payment. Data on credit or debit cards are not registered in any Insulcloud database. They will be used only in the virtual POS (Point of Sale) of the corresponding financial institution, through its Secure Payment Gateway. Credit or debit cards are subject to checks and authorizations by the issuing entity, but if the entity does not authorize payment, we will not be responsible for any delay or failure to deliver and we cannot enter into any contract with you. PURCHASER must notify Insulcloud of any undue or fraudulent charge on the card used for purchases, by email to, in the shortest possible time so that we can make the necessary arrangements.

Price and Offer’s Term of Validity

The prices indicated for each product include the Value Added Tax (VAT) or other taxes that may be applicable and in any case shall be expressed in Euro (€). These prices, unless expressly indicated otherwise, do not include shipping, handling, wrapping, shipping insurance or any other additional services and attachments to the product or service purchased. The prices applicable to each product will be those published on the website and applied automatically by the contracting process in the last phase thereof. The PURCHASER assumes that, in any case, the economic valuation of some of the products may vary in real time, what will always be previously communicated to the PURCHASER. Prior to the PURCHASER accepting the transaction, the prices of each of the items chosen are clearly specified, the delivery costs that will be applicable to the operation and the promotions or discounts that apply, if applicable, are specified in the order confirmation information. Insulcloud reserves the rigth to modify, at any time, the selling prices described at and at, but the items will be billed based on the rates in force at the time the order is registered, subject to availability on that date. Any payment made to Insulcloud will entail the issuance of an invoice in the name of the person who registers as PURCHASER. This invoice will be automatically sent to the e-mail address provided by the PURCHASER, as well as sent together with the purchased product. For any information about the billing of your order, you can request it through the Contact page of or by sending an email to  

Offers and discount coupons

Insulcloud may offer discount coupons and establish offers in a timely manner. If the USER has discount or promotional coupons can validate them by entering the discount coupon on the screen where filling in his/her shipping information. Under no circumstances may these discount coupons be accumulated together or used in conjunction with offers. Only one discount coupon can be used per order and per shopping cart. Therefore, cannot be used in the same purchase 2 or more coupons/discounts that are in force at that time, or collect a gift check of sweepstakes we make, with current promotions on the web, or accumulate offers and/or coupons off. If one of these cases or a similar one occurs, the order will be canceled. Discount coupons or offers will only be active on the established date. The coupons are non-refundable, can be used in a single purchase of one or more Insulclock© devices purchased through to benefit from the coupon and cannot be exchanged for cash. The terms and conditions relating to the validity of the coupon are included with each coupon.  

Delivery of Orders

Insulcloud will deliver the orders by its own means or through a transportation agency designated by Insulcloud. Orders will be delivered at the address of the PURCHASER or place designated by it. Insulcloud assumes no responsibility when the delivery cannot be made as a result of the data provided by the PURCHASER are inaccurate or incomplete or when the delivery cannot be made because the recipient is absent from the place designated for delivery. Notwithstanding the foregoing, Insulcloud will take the measures required of the merchant so that delivery can be made as soon as possible, both to the satisfaction of the sender and the recipient. In order to optimize the delivery, we thank the PURCHASER for indicating an address where the order can be delivered during normal business hours. Insulcloud is committed to deliver the products in perfect condition at the address indicated by PURCHARSER in the order form. PURCHASER may request the delivery of items in other address and to a different person from the one who places the order. For security reasons, orders will not be delivered in post office boxes. Regarding to deliver in hospitals, public organisms and other buildings in which there are access restrictions for general public, Insulcloud does not guarantee that the delivery is made directly to the recipient, being the order fulfilled and released from liability when the order has been made available to the recipient at the reception or the place of access control or other place designated by security or management staff of the building. The period of delivery of the articles is indicated in the detail sheet of each of them that, in general terms, in the Spanish territory will be made within a period of 15 working days from the confirmation of the purchase of the order or from the date of availability that is indicated for each one of the products. For the calculation of the term, working days count from Monday to Friday, except if one of them is a local or national holiday. To calculate the delivery time, several factors are taken into account, including the address of destination and the speed with which we can process and gather the products of the order for shipment (the general shipping period is indicated on the detail page of each product, for information, so you can evaluate the speed of order delivery). Unless extraordinary situations occur, the delivery time will be less than the maximum established. However, delays may occur due to unforeseen circumstances or according to delivery area. In case of delivery delays, Insulcloud will inform the PURCHASER as soon as Insulcloud becomes aware of them. Each delivery is considered carried out from the moment in which the transport company puts the product at the disposal of the PURCHASER, which is materialized through the control system used by the transport company. In the case of delays in the delivery of orders attributable to Insulcloud, the PURCHASER may cancel his order in accordance with the procedure described in the section Purchase Withdrawal. Returns. Delays in delivery will not be considered those cases in which the order has been made available to the PURCHASER by the transport company within the agreed period and could not be delivered for reasons attributable to the PURCHASER. Once the order is delivered to the transport company, an email will be sent notifying you of your shipment. Items offered at and are available for shipping worldwide. All product orders are subject to their availability. In this sense, if there are difficulties in the supply of products or if there are no items in stock, Insulcloud reserves the right to provide you with information about substitute products of equal or superior quality and value you can order. If you do not wish to place an order for these substitute products or if the waiting for the requested product seems too long, Insulcloud will reimburse any amount that could have been paid. The transportation of the purchased items is done through shipping. To avoid incidences in the delivery (wrong addresses, inability to find someone at home, etc.), it is essential to fill out the form correctly, being advisable to fill in the box relative to the contact mobile phone.  

Information and Consultations

For any information about the order through the website and or about the characteristics of the products we offer, as well as to communicate any type of incident or complaint regarding the online purchase, the user can send an email to the e-mail address If the query refers to a purchase made, you must indicate in the subject of the message the order number assigned to you and indicated in the confirmation email of the purchase. For any information about the billing of your order, you can request it through the contact page of the portal or by sending an email to  


Return due to product defects, defects produced in the transport or error in the shipment: if at the time of delivery it is visible and clearly visible, without the need to handle the shipping packs or the product's own, that a product has defects caused by damage to the transport or a defect is observed in the same way in the merchandise received, the PURCHASER must communicate to Insulcloud (by email to during the 48 hours after receiving the order to be able to urge the return of the affected product or products and with it the replacement by a new one or the refund of the price paid for the product. The repair and/or replacement of the defective product will be free for the PURCHASER. This gratuity will include the necessary expenses incurred to correct the lack of conformity of the products with the contract, especially the shipping costs, as well as the costs related to labor and materials. For any defective product, Insulcloud will proceed, as appropriate, to the replacement, price reduction or termination of the contract, steps that will be free for the PURCHASER.  

Purchase Withdrawal

The Spanish Royal Legislative Decree 1/2007, November 16 th, approving the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, confers on the CONSUMER (PURCHASER) the right to revocation or withdrawal of the requested order within a period of 15 calendar days since you or a third party indicated by you, other than the carrier, acquired the material possession of the goods, previous communication with Insulcloud (by email to, with refund of the price that would have paid for the product. The return of the product will be exercised without penalties so that Insulcloud will proceed to the refund of the total amount of the purchase, including, in default, the shipping costs. To be able to make the return for withdrawal, the product must be complete, in perfect condition and must be returned duly packed either in the packaging in which it was sent or, if the first option is not possible, in a package of similar conditions. A copy of the delivery note must be included in the package and the Withdrawal Form; duly completed or make another type of unequivocal statement where you indicate your decision to withdraw from the contract. The right of withdrawing does not apply to products purchased through the portal which, in accordance with law, because of being personalized products or for reasons of hygiene or other legally foreseen exceptions, are not subject to the right of withdrawing. To exercise the right of withdrawing, to have to write us to INSULCLOUD, C/Bravo Murillo, 101 - 2ª planta. 28020 Madrid (Spain), or send us an e-mail to with your decision to withdraw from the contract through an unequivocal statement. You can use the model of the Withdrawal Form that appears as ANNEX 1, although its use is not mandatory, and you can use another document that includes the information requested in the Withdrawal Form. In order to comply with the withdrawal period, it is sufficient that the communication relating to the exercise by this party of this right be sent before the corresponding deadline expires. You shall send us the goods to Insulcloud, C/Bravo Murillo, 101 - 2ª planta. 28020 Madrid (Spain), without any undue delay and, in any case, no later than within 15 calendar days from the date you notify us of your decision to withdraw from the contract. The deadline will be considered fulfilled if the goods are returned before the end of that period. The costs of returning the goods for withdrawal will be borne by the CUSTOMER/USER. You will be responsible for the decrease in value of the goods resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods, as described in ANNEX 2 of these Conditions. In case you exercise your Right of Withdrawal, Insulcloud will return all payments received from you, including delivery costs (with the exception of the additional expenses resulting from the election on your part of a different mode of delivery to the less expensive mode of ordinary delivery that we offer) without any undue delay and, in any case, no later than 15 calendar days from the date on which we are informed of your decision to withdraw from this contract, once we have received the goods, verified that the status of the product returned and verified that it is in perfect condition and has been sent in the conditions expressed above. We will proceed to make the refund using the means that we agree with you; In any case, this will not entail any cost to you as a result of the refund.  


Insulcloud cannot be held liable for damages, whatever their nature, both material and non-material or physical, that could result from tampering or improper use of the products marketed. The same applies to possible modifications made to the products by the suppliers. Insulcloud cannot be held responsible by a PURCHASER or a third party for indirect damages, operating losses or loss of profits occurring by any means whatsoever, although the damage or loss would have been foreseeable by Insulcloud or if its eventuality had been brought to its attention. Insulcloud cannot be held responsible for the incorrect functioning of any of its products if they are used outside the territorial space of any of the member states of the European Union (Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania and Sweden) or outside of any of the following countries: Iceland, Norway, Albania, Bosnia and Herzegovina, the former Yugoslav Republic of Macedonia, Montenegro, Serbia, Turkey, Israel, Moldova, Switzerland, Faroe Islands, Ukraine, Tunisia, Georgia, Armenia or United Kingdom of Great Britain. Insulcloud cannot be held liable for breach of contract signed in case of force majeure, interruption of activity or total or partial strike, especially of postal services and means of transport or communications, floods or fire. Although all possible measures are taken to ensure correspondence with the original products in terms of color, design and style, the photographs may not correspond exactly. Thus, Insulcloud will not be responsible for any inaccuracies that may occur in the photographs or graphic representations of the products displayed on this website.. The provisions of this clause shall not affect the rights recognized by law as a consumer, nor the right to cancel the contract. In case of dispute, the PURCHASER may address, first and before going to the litigation, Insulcloud; to reach a friendly resolution.  

Nullity or Invalidity

In the event that any item of these General Conditions for Purchasing is declared void, the other clauses will remain in force and will be interpreted taking into account the will of the parties and the purpose of these General Conditions for Purchasing. Insulcloud may not exercise any of the rights and powers conferred in this document which will not imply any waiver of the same unless expressly acknowledged by Insulcloud or prescription of the action that in each case corresponds.  

Jurisdiction and Applicable Law

All the provisions of this General Conditions for Purchasing shall be governed or construed in accordance with Spanish legislation in force at all times in that which is not expressly established. Insulcloud and PURCHASER agree to submit any controversy that may arise regarding the provisions of these General Conditions of Purchasing, to the Courts and Tribunals of the PURCHASER's address. In the event that the PURCHASER has his/her domicile outside of Spain, Insulcloud and PURCHASER expressly renounce any other forum, submitting themselves to the Courts and Tribunals of the city of Madrid (Spain).  


    WITHDORWAL FORM (you only have to fill in and send this form if you wish to cancel the contract)     FOR THE ATTENTION OF: INSULCLOUD, S.L. C/Bravo Murillo, 101 - 2ª planta 28020 Madrid (Spain) e-mail:   comI hereby inform you that I give up my contract for the purchase of the following good. Example: Insulclock for Kwikpen)…………………………………………..   Date of order: Reception date: Name and surname of the buyer: Buyer's adress:   In case the product has been sent to an address other than the address of the buyer Receiver date: Receiver adress:         Buyer's signature                                                      Date    


  The costs of returning the goods for withdrawal shall be borne by the PURCHASER. You will be responsible for the decrease in the value of the goods resulting from a manipulation different from that necessary to establish the nature, characteristics and operation of the goods. Said liability will be determined according to the following. Returns of Insulclock©: Insulclock© consists of the following components: Insulclock© device, Wall charger, USB wire, Manual and Box. In the case of the decrease in the value of the goods resulting from a manipulation different from that necessary to establish the nature, characteristics and operation of the Insulclock© device and/or any of the components of Insulclock©, Insulcloud will retain the following amounts to the CLIENT/USER:
Wall charger 10 euros 10 euros
USB wire 5 euros 5 euros
Manual 2,50 euros 2,50 euros
Box 10 euros 10 euros
Insulclock Device Price paid on purchase From 0 euros to 149 euros
  The amount to be paid in case of deterioration of the Insulclock device The amount to be fixed as follows, depending on whether the deterioration is Simple, Medium or Full:
  • Simple: Dirt: €0
  • Medium: Severe deterioration in mechanics, Simple deterioration in electronics: €100
  • Full: Humidity, electronic fault linked to misuse: up to €149